Puzzel vs. Verint
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Puzzel | Verint |
|---|---|---|
| Avg. rating | 4.5 | 4.4 |
| Total reviews | 166 | 1,103 |
| Review growth (QoQ) | +100.0% | -40.4% |
| Products on G2 | 1 | 15 |
| Categories covered | 14 | 34 |
| Best category rank | #22 in Contact Center Knowledge Base | #2 in Contact Center Workforce |
| Small Business | 25.3% | 12.0% |
| Mid-Market | 53.8% | 42.9% |
| Enterprise | 20.9% | 45.0% |