Puzzel vs. Sprinklr
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Puzzel | Sprinklr |
|---|---|---|
| Avg. rating | 4.5 | 4.2 |
| Total reviews | 166 | 2,239 |
| Review growth (QoQ) | +100.0% | +10.7% |
| Products on G2 | 1 | 4 |
| Categories covered | 14 | 29 |
| Best category rank | #22 in Contact Center Knowledge Base | #1 in Social Commerce Platforms |
| Small Business | 25.3% | 24.8% |
| Mid-Market | 53.8% | 29.1% |
| Enterprise | 20.9% | 46.1% |