Medallia vs. Birdeye
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Medallia | Birdeye |
|---|---|---|
| Avg. rating | 4.5 | 4.7 |
| Total reviews | 619 | 4,288 |
| Review growth (QoQ) | -100.0% | -40.0% |
| Products on G2 | 6 | 1 |
| Categories covered | 13 | 24 |
| Best category rank | #3 in Feedback Analytics | #1 in Online Reputation Management |
| Small Business | 28.1% | 46.5% |
| Mid-Market | 41.0% | 34.1% |
| Enterprise | 30.9% | 19.4% |