Keywords Studios vs. Freshworks
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Keywords Studios | Freshworks |
|---|---|---|
| Avg. rating | 4.3 | 4.5 |
| Total reviews | 384 | 8,879 |
| Review growth (QoQ) | — | -23.8% |
| Products on G2 | 1 | 13 |
| Categories covered | 1 | 120 |
| Best category rank | #2 in Player Support Platforms | #1 in Call Center Infrastructure (CCI) |
| Small Business | 21.9% | 51.7% |
| Mid-Market | 61.1% | 37.8% |
| Enterprise | 17.0% | 10.4% |