Kayako vs. Zoho
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Kayako | Zoho |
|---|---|---|
| Avg. rating | 4.0 | 4.4 |
| Total reviews | 226 | 32,525 |
| Review growth (QoQ) | -100.0% | -39.8% |
| Products on G2 | 1 | 96 |
| Categories covered | 5 | 223 |
| Best category rank | #34 in Shared Inbox | #1 in Customer Self-Service |
| Small Business | 54.8% | 66.9% |
| Mid-Market | 35.2% | 25.8% |
| Enterprise | 10.0% | 7.3% |