Kapture CX vs. Zoho
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Kapture CX | Zoho |
|---|---|---|
| Avg. rating | 4.5 | 4.4 |
| Total reviews | 363 | 32,525 |
| Review growth (QoQ) | +75.0% | -39.8% |
| Products on G2 | 1 | 96 |
| Categories covered | 17 | 223 |
| Best category rank | #10 in Complaint Management | #1 in Customer Self-Service |
| Small Business | 29.9% | 66.9% |
| Mid-Market | 55.8% | 25.8% |
| Enterprise | 14.2% | 7.3% |