Hook vs. Gainsight Inc.
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Hook | Gainsight Inc. |
|---|---|---|
| Avg. rating | 4.7 | 4.5 |
| Total reviews | 53 | 2,697 |
| Review growth (QoQ) | -100.0% | -63.3% |
| Products on G2 | 1 | 4 |
| Categories covered | 4 | 11 |
| Best category rank | #6 in Proactive Customer Retention | #1 in Customer Revenue Optimization |
| Small Business | 3.8% | 11.9% |
| Mid-Market | 84.9% | 59.1% |
| Enterprise | 11.3% | 29.0% |