Hook vs. ClientSuccess
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Hook | ClientSuccess |
|---|---|---|
| Avg. rating | 4.7 | 4.4 |
| Total reviews | 53 | 424 |
| Review growth (QoQ) | -100.0% | -100.0% |
| Products on G2 | 1 | 1 |
| Categories covered | 4 | 4 |
| Best category rank | #6 in Proactive Customer Retention | #22 in Client Onboarding |
| Small Business | 3.8% | 42.5% |
| Mid-Market | 84.9% | 55.8% |
| Enterprise | 11.3% | 1.7% |