Hiya vs. Medallia
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Hiya | Medallia |
|---|---|---|
| Avg. rating | 4.6 | 4.5 |
| Total reviews | 148 | 619 |
| Review growth (QoQ) | -89.3% | -100.0% |
| Products on G2 | 1 | 6 |
| Categories covered | 1 | 13 |
| Best category rank | #8 in Contact Center Quality Assurance | #3 in Feedback Analytics |
| Small Business | 39.0% | 28.1% |
| Mid-Market | 47.9% | 41.0% |
| Enterprise | 13.0% | 30.9% |