Hiya vs. EvaluAgent
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Hiya | EvaluAgent |
|---|---|---|
| Avg. rating | 4.6 | 4.5 |
| Total reviews | 148 | 449 |
| Review growth (QoQ) | -89.3% | -53.3% |
| Products on G2 | 1 | 1 |
| Categories covered | 1 | 3 |
| Best category rank | #8 in Contact Center Quality Assurance | #6 in Contact Center Quality Assurance |
| Small Business | 39.0% | 17.4% |
| Mid-Market | 47.9% | 64.6% |
| Enterprise | 13.0% | 18.1% |