Hatch vs. respond.io
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Hatch | respond.io |
|---|---|---|
| Avg. rating | 4.3 | 4.8 |
| Total reviews | 77 | 554 |
| Review growth (QoQ) | — | +5.4% |
| Products on G2 | 1 | 1 |
| Categories covered | 3 | 3 |
| Best category rank | #85 in Customer Communications Management | #4 in WhatsApp Marketing |
| Small Business | 79.2% | 74.4% |
| Mid-Market | 19.5% | 23.9% |
| Enterprise | 1.3% | 1.7% |