Gladly vs. Kustomer
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Gladly | Kustomer |
|---|---|---|
| Avg. rating | 4.7 | 4.4 |
| Total reviews | 1,113 | 566 |
| Review growth (QoQ) | -87.5% | -82.6% |
| Products on G2 | 1 | 1 |
| Categories covered | 9 | 8 |
| Best category rank | #11 in Contact Center | #17 in Help Desk |
| Small Business | 22.4% | 21.8% |
| Mid-Market | 61.0% | 66.2% |
| Enterprise | 16.6% | 11.9% |