Genesys vs. Zendesk
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Genesys | Zendesk |
|---|---|---|
| Avg. rating | 4.4 | 4.3 |
| Total reviews | 1,707 | 7,720 |
| Review growth (QoQ) | -19.2% | -48.6% |
| Products on G2 | 3 | 4 |
| Categories covered | 25 | 35 |
| Best category rank | #2 in Speech Analytics | #1 in Live Chat |
| Small Business | 17.1% | 39.5% |
| Mid-Market | 44.3% | 46.7% |
| Enterprise | 38.6% | 13.7% |