Gainsight Inc. vs. Hook
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Gainsight Inc. | Hook |
|---|---|---|
| Avg. rating | 4.5 | 4.7 |
| Total reviews | 2,697 | 53 |
| Review growth (QoQ) | -63.3% | -100.0% |
| Products on G2 | 4 | 1 |
| Categories covered | 11 | 4 |
| Best category rank | #1 in Customer Revenue Optimization | #6 in Proactive Customer Retention |
| Small Business | 11.9% | 3.8% |
| Mid-Market | 59.1% | 84.9% |
| Enterprise | 29.0% | 11.3% |