eGain vs. Help Scout
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | eGain | Help Scout |
|---|---|---|
| Avg. rating | 4.0 | 4.4 |
| Total reviews | 33 | 441 |
| Review growth (QoQ) | — | -50.0% |
| Products on G2 | 3 | 2 |
| Categories covered | 3 | 9 |
| Best category rank | #39 in Email Management | #11 in Shared Inbox |
| Small Business | 36.4% | 61.0% |
| Mid-Market | 15.2% | 34.4% |
| Enterprise | 48.5% | 4.6% |