Decagon vs. Haptik
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Decagon | Haptik |
|---|---|---|
| Avg. rating | 4.7 | 4.4 |
| Total reviews | 30 | 240 |
| Review growth (QoQ) | — | +66.7% |
| Products on G2 | 1 | 2 |
| Categories covered | 6 | 10 |
| Best category rank | #19 in AI Chatbots | #19 in Bot Platforms |
| Small Business | 23.3% | 33.5% |
| Mid-Market | 56.7% | 44.6% |
| Enterprise | 20.0% | 21.9% |