CTM vs. Genesys
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | CTM | Genesys |
|---|---|---|
| Avg. rating | 4.5 | 4.4 |
| Total reviews | 761 | 1,707 |
| Review growth (QoQ) | +100.0% | -19.2% |
| Products on G2 | 1 | 3 |
| Categories covered | 10 | 25 |
| Best category rank | #7 in Inbound Call Tracking | #2 in Speech Analytics |
| Small Business | 66.4% | 17.1% |
| Mid-Market | 30.1% | 44.3% |
| Enterprise | 3.5% | 38.6% |