Capacity vs. Zendesk
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Capacity | Zendesk |
|---|---|---|
| Avg. rating | 4.5 | 4.3 |
| Total reviews | 319 | 7,720 |
| Review growth (QoQ) | +188.9% | -48.6% |
| Products on G2 | 2 | 4 |
| Categories covered | 15 | 35 |
| Best category rank | #16 in Contact Center Knowledge Base | #1 in Live Chat |
| Small Business | 22.2% | 39.5% |
| Mid-Market | 52.1% | 46.7% |
| Enterprise | 25.7% | 13.7% |