CallMiner vs. Balto
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | CallMiner | Balto |
|---|---|---|
| Avg. rating | 4.5 | 4.8 |
| Total reviews | 251 | 596 |
| Review growth (QoQ) | -81.8% | -38.5% |
| Products on G2 | 2 | 1 |
| Categories covered | 6 | 6 |
| Best category rank | #10 in Speech Analytics | #9 in Contact Center Quality Assurance |
| Small Business | 13.6% | 24.5% |
| Mid-Market | 47.6% | 50.2% |
| Enterprise | 38.8% | 25.3% |