Balto vs. CallMiner
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Balto | CallMiner |
|---|---|---|
| Avg. rating | 4.8 | 4.5 |
| Total reviews | 596 | 251 |
| Review growth (QoQ) | -38.5% | -81.8% |
| Products on G2 | 1 | 2 |
| Categories covered | 6 | 6 |
| Best category rank | #9 in Contact Center Quality Assurance | #10 in Speech Analytics |
| Small Business | 24.5% | 13.6% |
| Mid-Market | 50.2% | 47.6% |
| Enterprise | 25.3% | 38.8% |