VCC Live vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | VCC Live | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 164 | 104 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 9.0 | 8.7 |
| Quality of support | 9.3 | 8.8 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 81.25 | 47 |
| Small Business | 42.1% | 27.9% |
| Mid-Market | 50.6% | 51.9% |
| Enterprise | 7.3% | 20.2% |
| Total page views | 185 | 295 |
| Total LLM citations | 579 | 1,205 |
VCC Live
VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform...
- Ease of Use
- Customer Support
- Helpful
- Reliability
- Reporting
- Intuitive
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations