User Interviews vs. UserTesting
A side-by-side comparison based on G2 review data.
| Metric | User Interviews | UserTesting |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 1,047 | 794 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 8.8 | 8.8 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 74.596182 | 64.130435 |
| Small Business | 57.6% | 21.2% |
| Mid-Market | 22.7% | 37.5% |
| Enterprise | 19.7% | 41.2% |
| Total page views | 1,593 | 2,435 |
| Total LLM citations | 20,040 | 25,139 |
User Interviews
User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑💻 user research, 📊 market research, and 🤖 AI training. With 7 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place.
- Ease of Use
- Customer Support
- Helpful
- Interviews
- Scheduling
- Time-saving
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process