G2 Vendor Directory

Upside vs. Backstory

A side-by-side comparison based on G2 review data.

MetricUpside

by Upside

Backstory

by Backstory

Overall rating5.04.5
Review count22630
Ease of use9.29.0
Ease of setup9.18.6
Quality of support9.99.2
Meets requirements9.78.9
NPS10067.710049
Small Business13.6%10.7%
Mid-Market72.7%35.0%
Enterprise13.6%54.4%
Total page views2991,018
Total LLM citations1022,775

Upside

Upside is a GTM intelligence platform for B2B revenue teams. It connects to the systems where go-to-market data lives — CRM, marketing automation, meeting recording tools, and ad platforms — and automatically builds a unified, cleaned-up view of what happened on every account and deal. This includes resolving duplicate contacts across systems, reconstructing full touchpoint timelines, detecting buying groups from communication signals, and healing gaps in CRM data.

Pros

    Backstory

    Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

    Pros

    • Helpful
    • Customer Support
    • Ease of Use
    • Intuitive
    • Easy Setup
    • Customization