Upside vs. Backstory
A side-by-side comparison based on G2 review data.
| Metric | Upside | Backstory |
|---|---|---|
| Overall rating | 5.0 | 4.5 |
| Review count | 22 | 630 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.1 | 8.6 |
| Quality of support | 9.9 | 9.2 |
| Meets requirements | 9.7 | 8.9 |
| NPS | 100 | 67.710049 |
| Small Business | 13.6% | 10.7% |
| Mid-Market | 72.7% | 35.0% |
| Enterprise | 13.6% | 54.4% |
| Total page views | 299 | 1,018 |
| Total LLM citations | 102 | 2,775 |
Upside
Upside is a GTM intelligence platform for B2B revenue teams. It connects to the systems where go-to-market data lives — CRM, marketing automation, meeting recording tools, and ad platforms — and automatically builds a unified, cleaned-up view of what happened on every account and deal. This includes resolving duplicate contacts across systems, reconstructing full touchpoint timelines, detecting buying groups from communication signals, and healing gaps in CRM data.
Backstory
Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.
- Helpful
- Customer Support
- Ease of Use
- Intuitive
- Easy Setup
- Customization