Upland InGenius vs. Cisco Unified Contact Center Express
A side-by-side comparison based on G2 review data.
| Metric | Upland InGenius | Cisco Unified Contact Center Express |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 14 | 13 |
| Ease of use | 9.4 | 8.6 |
| Ease of setup | 9.7 | 8.9 |
| Quality of support | 9.6 | 9.4 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 61.538462 | 66.666667 |
| Small Business | 21.4% | 7.7% |
| Mid-Market | 42.9% | 61.5% |
| Enterprise | 35.7% | 30.8% |
| Total page views | 43 | 97 |
| Total LLM citations | 29 | 103 |
Upland InGenius
Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments. With InGenius, agents have a single pane of glass to work from, reducing call handling time and increasing case handling capacity. By aligning telephony data with CRM data, your organization can gain immediate insights into customer behavior and make data-driven decisions that improve the employee and customer experience.
- Helpful
- Customer Support
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.