Upland InGenius
14
Reviews
4.4
Star rating
#55
Rank in Contact Center
Pros and cons
Pros
- Helpful
- Customer Support
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
—
62
Mid-Market
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 21.4% |
| Mid-Market | 42.9% |
| Enterprise | 35.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 1 | 5.0 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup9.7
Quality of Support9.6
Meets Requirements8.9
What reviewers say
A Communication Must Have!
3.5
“The software is user-friendly and easy to use. Logging calls is super simple, you can leave a note which can be helpful when you're working in a team or need to go back to one of your old calls.”
Decent system to use
4.0
“When it connects the connection is great, clearer and more consistent that other soft phone systems I've used like Five9. It also doesn't crash, kick you out, randomly lose sound, or generally act up as much as Talkdesk.”
In Genius Adaptative Usage with ServiceNow
4.5
“CTI Process control, management across Call service and dashboard for KPI Call Center service inside with CSM features.”