Upland RO Innovation vs. Gainsight Customer Success
A side-by-side comparison based on G2 review data.
| Metric | Upland RO Innovation | Gainsight Customer Success |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 19 | 1,767 |
| Ease of use | 7.9 | 8.3 |
| Ease of setup | 7.4 | 7.2 |
| Quality of support | 8.7 | 8.8 |
| Meets requirements | 7.8 | 8.8 |
| NPS | 36.842105 | 66.474322 |
| Small Business | 5.3% | 9.2% |
| Mid-Market | 36.8% | 57.4% |
| Enterprise | 57.9% | 33.3% |
| Total page views | 54 | 3,634 |
| Total LLM citations | 64 | 24,897 |
Upland RO Innovation
Upland RO Innovation is customer reference management software for companies that win. The platform enables businesses to automatically serve up the best customer references, when they’re needed, use AI to leverage intelligence from Sales Wins, and track the impact of references on sales. With integrations to CRM systems like Salesforce, Microsoft Dynamics, and HubSpot, RO Innovation makes it easy to find customer references and testimonials to help sales teams close deals, faster.
Gainsight Customer Success
Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail.
- Ease of Use
- Centralized Information
- Visibility
- Health Monitoring
- Customer Support
- Health Scoring