Upland RightAnswers vs. ProProfs Knowledge Base Software
A side-by-side comparison based on G2 review data.
| Metric | Upland RightAnswers | ProProfs Knowledge Base Software |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 48 | 32 |
| Ease of use | 8.8 | 9.6 |
| Ease of setup | 8.3 | 9.1 |
| Quality of support | 9.2 | 9.4 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 67.391304 | 81.25 |
| Small Business | 18.8% | 43.8% |
| Mid-Market | 25.0% | 46.9% |
| Enterprise | 56.3% | 9.4% |
| Total page views | 493 | 420 |
| Total LLM citations | 869 | 410 |
Upland RightAnswers
RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support.
- Ease of Use
- Features
- Customer Support
- Knowledge Base
- Templates
- Helpful
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.