Upland RightAnswers vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | Upland RightAnswers | DevRev |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 48 | 210 |
| Ease of use | 8.8 | 8.7 |
| Ease of setup | 8.3 | 8.3 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 67.391304 | 58.173077 |
| Small Business | 18.8% | 34.1% |
| Mid-Market | 25.0% | 53.4% |
| Enterprise | 56.3% | 12.5% |
| Total page views | 493 | 1,719 |
| Total LLM citations | 869 | 11,712 |
Upland RightAnswers
RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support.
- Ease of Use
- Features
- Customer Support
- Knowledge Base
- Templates
- Helpful
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support