Updox vs. Mend
A side-by-side comparison based on G2 review data.
| Metric | Updox | Mend |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 104 | 135 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 9.0 | 9.2 |
| Quality of support | 8.9 | 9.6 |
| Meets requirements | 9.1 | 9.7 |
| NPS | 61.165049 | 83.809524 |
| Small Business | 85.4% | 52.6% |
| Mid-Market | 8.7% | 31.1% |
| Enterprise | 5.8% | 16.3% |
| Total page views | 263 | 11,843 |
| Total LLM citations | 1,047 | 2,532 |
Updox
With over 470k users, 68k physicians, 150 million patients and 150+ EHR integrations, Updox empowers physicians, pharmacists and other healthcare providers and staff to be more efficient and effective. We provide HIPAA-compliant electronic fax, secure text & SMS, video chat, patient reminders, broadcast messaging and so much more.
Mend
Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers.
- Communication
- Telehealth Services
- Product Satisfaction
- Appointment Scheduling
- Communication Efficiency
- Patient Communication