Insightly Service vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Insightly Service | LiveAgent |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 13 | 1,538 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 8.8 | 9.2 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 92.307692 | 69.277515 |
| Small Business | 30.8% | 66.6% |
| Mid-Market | 46.2% | 23.5% |
| Enterprise | 23.1% | 9.9% |
| Total page views | 29 | 1,682 |
| Total LLM citations | 53 | 13,109 |
Insightly Service
Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.
- Ease of Use
- Features
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple