Insightly Service vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | Insightly Service | Jira Service Management |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 13 | 986 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 8.8 | 8.6 |
| Meets requirements | 9.2 | 8.9 |
| NPS | 92.307692 | 51.508845 |
| Small Business | 30.8% | 19.1% |
| Mid-Market | 46.2% | 42.9% |
| Enterprise | 23.1% | 38.1% |
| Total page views | 29 | 1,782 |
| Total LLM citations | 53 | 30,767 |
Insightly Service
Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.
- Ease of Use
- Features
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features