Insightly Service vs. Desk365
A side-by-side comparison based on G2 review data.
| Metric | Insightly Service | Desk365 |
|---|---|---|
| Overall rating | 4.7 | 4.9 |
| Review count | 13 | 33 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 9.0 | 9.5 |
| Quality of support | 8.8 | 9.8 |
| Meets requirements | 9.2 | 9.5 |
| NPS | 92.307692 | 93.939394 |
| Small Business | 30.8% | 34.4% |
| Mid-Market | 46.2% | 62.5% |
| Enterprise | 23.1% | 3.1% |
| Total page views | 29 | 1,062 |
| Total LLM citations | 53 | 3,299 |
Insightly Service
Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.
- Ease of Use
- Features
Desk365
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers.
- Integrations
- Customization
- Customizability
- Ease of Use
- Customer Support
- Easy Setup