G2 Vendor Directory

uContact vs. Crexendo

A side-by-side comparison based on G2 review data.

MetricuContact

by net2phone

Crexendo

by Crexendo Business Solutions

Overall rating4.64.9
Review count27361
Ease of use9.59.7
Ease of setup9.99.6
Quality of support9.79.8
Meets requirements9.59.8
NPS77.77777893.277311
Small Business25.9%78.9%
Mid-Market66.7%20.8%
Enterprise7.4%0.3%
Total page views772,306
Total LLM citations1604,227

uContact

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel.

Pros

  • Customer Support
  • Customizability

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States.

Pros

  • Customer Support
  • Helpful
  • Customer Service
  • Ease of Use
  • Easy Setup
  • Reliability