uContact vs. Cisco Unified Contact Center Express
A side-by-side comparison based on G2 review data.
| Metric | uContact | Cisco Unified Contact Center Express |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 27 | 13 |
| Ease of use | 9.5 | 8.6 |
| Ease of setup | 9.9 | 8.9 |
| Quality of support | 9.7 | 9.4 |
| Meets requirements | 9.5 | 9.2 |
| NPS | 77.777778 | 66.666667 |
| Small Business | 25.9% | 7.7% |
| Mid-Market | 66.7% | 61.5% |
| Enterprise | 7.4% | 30.8% |
| Total page views | 77 | 97 |
| Total LLM citations | 160 | 103 |
uContact
uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel.
- Customer Support
- Customizability
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.