Track-It! vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 100 | 112 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 7.9 | 9.1 |
| Quality of support | 8.0 | 9.1 |
| Meets requirements | 8.1 | 9.3 |
| NPS | 3.061224 | 66.055046 |
| Small Business | 14.1% | 26.4% |
| Mid-Market | 56.6% | 54.7% |
| Enterprise | 29.3% | 18.9% |
| Total page views | 186 | 519 |
| Total LLM citations | 254 | 2,790 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful