G2 Vendor Directory

Track-It! vs. Wavity Help and Service Desk

A side-by-side comparison based on G2 review data.

MetricTrack-It!

by BMC Helix

Wavity Help and Service Desk

by Wavity

Overall rating3.74.9
Review count10037
Ease of use8.29.9
Ease of setup7.99.9
Quality of support8.09.9
Meets requirements8.19.9
NPS3.06122497.222222
Small Business14.1%16.7%
Mid-Market56.6%72.2%
Enterprise29.3%11.1%
Total page views186195
Total LLM citations254204

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Pros

    Wavity Help and Service Desk

    Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.

    Pros

    • Customizability
    • Ease of Use
    • Intuitive
    • Automation
    • Customization
    • Automated Responses