Track-It! vs. SymphonyAI IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | SymphonyAI IT Service Management |
|---|---|---|
| Overall rating | 3.7 | 4.6 |
| Review count | 100 | 68 |
| Ease of use | 8.2 | 9.2 |
| Ease of setup | 7.9 | 8.9 |
| Quality of support | 8.0 | 8.7 |
| Meets requirements | 8.1 | 8.9 |
| NPS | 3.061224 | 72.727273 |
| Small Business | 14.1% | 2.9% |
| Mid-Market | 56.6% | 29.4% |
| Enterprise | 29.3% | 67.6% |
| Total page views | 186 | 192 |
| Total LLM citations | 254 | 700 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
SymphonyAI IT Service Management
SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers.
- Automation
- User Interface
- Customizability
- Easy Setup
- Ease of Use
- Monitoring