Track-It! vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 100 | 789 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 7.9 | 8.8 |
| Quality of support | 8.0 | 9.0 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 3.061224 | 53.333333 |
| Small Business | 14.1% | 8.2% |
| Mid-Market | 56.6% | 68.0% |
| Enterprise | 29.3% | 23.9% |
| Total page views | 186 | 1,346 |
| Total LLM citations | 254 | 9,590 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction