Track-It! vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 3.7 | 3.9 |
| Review count | 100 | 105 |
| Ease of use | 8.2 | 8.4 |
| Ease of setup | 7.9 | 7.8 |
| Quality of support | 8.0 | 8.5 |
| Meets requirements | 8.1 | 8.7 |
| NPS | 3.061224 | 21.153846 |
| Small Business | 14.1% | 11.4% |
| Mid-Market | 56.6% | 49.5% |
| Enterprise | 29.3% | 39.0% |
| Total page views | 186 | 45 |
| Total LLM citations | 254 | 82 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration