Track-It! vs. monday service
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | monday service |
|---|---|---|
| Overall rating | 3.7 | 4.4 |
| Review count | 100 | 273 |
| Ease of use | 8.2 | 8.9 |
| Ease of setup | 7.9 | 8.8 |
| Quality of support | 8.0 | 8.5 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 3.061224 | 59.848485 |
| Small Business | 14.1% | 35.9% |
| Mid-Market | 56.6% | 52.0% |
| Enterprise | 29.3% | 12.1% |
| Total page views | 186 | 2,429 |
| Total LLM citations | 254 | 5,633 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability