Track-It! vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Jira Service Management |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 100 | 986 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 7.9 | 8.3 |
| Quality of support | 8.0 | 8.6 |
| Meets requirements | 8.1 | 8.9 |
| NPS | 3.061224 | 51.508845 |
| Small Business | 14.1% | 19.1% |
| Mid-Market | 56.6% | 42.9% |
| Enterprise | 29.3% | 38.1% |
| Total page views | 186 | 1,782 |
| Total LLM citations | 254 | 30,767 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features