Track-It! vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Halo Service Desk |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 100 | 17 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.9 | 8.3 |
| Quality of support | 8.0 | 9.5 |
| Meets requirements | 8.1 | 8.9 |
| NPS | 3.061224 | 64.705882 |
| Small Business | 14.1% | 47.1% |
| Mid-Market | 56.6% | 35.3% |
| Enterprise | 29.3% | 17.6% |
| Total page views | 186 | 90 |
| Total LLM citations | 254 | 472 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.