G2 Vendor Directory

Track-It! vs. EasyVista Service Manager

A side-by-side comparison based on G2 review data.

MetricTrack-It!

by BMC Helix

EasyVista Service Manager

by EasyVista

Overall rating3.74.0
Review count100102
Ease of use8.27.6
Ease of setup7.97.8
Quality of support8.08.1
Meets requirements8.18.4
NPS3.06122427.835052
Small Business14.1%8.8%
Mid-Market56.6%30.4%
Enterprise29.3%60.8%
Total page views186319
Total LLM citations2541,644

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Pros

    EasyVista Service Manager

    EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

    Pros

    • Integrations
    • Flexibility
    • Implementation Ease
    • Ease of Use
    • Customizability
    • Customer Support