Track-It! vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | DevRev |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 100 | 210 |
| Ease of use | 8.2 | 8.7 |
| Ease of setup | 7.9 | 8.3 |
| Quality of support | 8.0 | 9.1 |
| Meets requirements | 8.1 | 8.6 |
| NPS | 3.061224 | 58.173077 |
| Small Business | 14.1% | 34.1% |
| Mid-Market | 56.6% | 53.4% |
| Enterprise | 29.3% | 12.5% |
| Total page views | 186 | 1,719 |
| Total LLM citations | 254 | 11,712 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support