Track-It! vs. Command|Link
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Command|Link |
|---|---|---|
| Overall rating | 3.7 | 4.8 |
| Review count | 100 | 22 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.9 | 9.5 |
| Quality of support | 8.0 | 9.7 |
| Meets requirements | 8.1 | 9.5 |
| NPS | 3.061224 | 90.909091 |
| Small Business | 14.1% | 9.1% |
| Mid-Market | 56.6% | 59.1% |
| Enterprise | 29.3% | 31.8% |
| Total page views | 186 | 338 |
| Total LLM citations | 254 | 181 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution