Track-It! vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | CA Service Desk Manager |
|---|---|---|
| Overall rating | 3.7 | 4.2 |
| Review count | 100 | 20 |
| Ease of use | 8.2 | 8.4 |
| Ease of setup | 7.9 | 7.4 |
| Quality of support | 8.0 | 8.6 |
| Meets requirements | 8.1 | 8.7 |
| NPS | 3.061224 | 47.368421 |
| Small Business | 14.1% | 15.0% |
| Mid-Market | 56.6% | 30.0% |
| Enterprise | 29.3% | 55.0% |
| Total page views | 186 | 90 |
| Total LLM citations | 254 | 105 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.