Track-It! vs. BMC Helix Remedyforce
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | BMC Helix Remedyforce |
|---|---|---|
| Overall rating | 3.7 | 3.9 |
| Review count | 100 | 49 |
| Ease of use | 8.2 | 8.0 |
| Ease of setup | 7.9 | 7.7 |
| Quality of support | 8.0 | 8.6 |
| Meets requirements | 8.1 | 8.6 |
| NPS | 3.061224 | 23.913043 |
| Small Business | 14.1% | 10.4% |
| Mid-Market | 56.6% | 35.4% |
| Enterprise | 29.3% | 54.2% |
| Total page views | 186 | 121 |
| Total LLM citations | 254 | 105 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.