Track-It! vs. Autotask
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Autotask |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 100 | 641 |
| Ease of use | 8.2 | 8.2 |
| Ease of setup | 7.9 | 7.7 |
| Quality of support | 8.0 | 8.4 |
| Meets requirements | 8.1 | 8.7 |
| NPS | 3.061224 | 51.424051 |
| Small Business | 14.1% | 70.0% |
| Mid-Market | 56.6% | 27.1% |
| Enterprise | 29.3% | 2.9% |
| Total page views | 186 | 1,343 |
| Total LLM citations | 254 | 6,503 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations