Track-It! vs. ALVAO Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | ALVAO Service Desk |
|---|---|---|
| Overall rating | 3.7 | 4.6 |
| Review count | 100 | 52 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 7.9 | 8.7 |
| Quality of support | 8.0 | 9.4 |
| Meets requirements | 8.1 | 8.9 |
| NPS | 3.061224 | 75 |
| Small Business | 14.1% | 5.8% |
| Mid-Market | 56.6% | 65.4% |
| Enterprise | 29.3% | 28.8% |
| Total page views | 186 | 90 |
| Total LLM citations | 254 | 136 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
ALVAO Service Desk
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results.
- User Interface
- Ease of Use
- Time-saving
- Automation
- Deployment Ease
- Collaboration