G2 Vendor Directory

Keap vs. Freshmarketer

A side-by-side comparison based on G2 review data.

MetricKeap

by Thryv

Freshmarketer

by Freshworks

Overall rating3.94.1
Review count3235
Ease of use8.49.1
Ease of setup8.18.9
Quality of support8.48.3
Meets requirements8.48.5
NPS16.12903240
Small Business80.0%48.6%
Mid-Market16.7%31.4%
Enterprise3.3%20.0%
Total page views1,14588
Total LLM citations9,352389

Keap

Keap is a small business CRM and automation platform designed to grow your profitable business. With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. The Keap CRM has everything you need to automate your business: lead capture and management, sales automation, marketing automation, email automation and text marketing.

Pros

  • Automation
  • Automation Features
  • Ease of Use
  • Client Relationship Management
  • Automation Efficiency
  • Email Marketing

Freshmarketer

Freshmarketer helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns using journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Freshmarketer, you gain insights on opens, clicks, and responses to improve engagement and generate quality leads for sales teams.

Pros

  • User Journey
  • CRM Features
  • Ease of Use
  • Intuitive
  • CRM Integration
  • Journey Creation